Trust & Security

Nemo accounts are protected by email and password sign-in, with optional Google sign-in. Sessions are managed by our backend provider and stored securely in your browser.

You can reset your password at any time from the sign-in page, or delete your account by contacting us at support@asknemo.ca.

All traffic to Nemo is served over HTTPS (TLS). Account data, translation session metadata, and contact-form submissions are stored in a managed Postgres database hosted by our backend provider, with encryption at rest provided by that platform.

Row-level security policies restrict access so each signed-in user can only read and modify their own records.

We keep what is needed to run the service:

• Account information (email, display name, avatar URL)
• Translation session metadata (start/end time, duration) — used for usage limits and billing
• Subscription and billing status
• Messages you send through the contact form

Live voice translation is processed in real time to power the conversation. We do not sell your data.

Nemo relies on a small set of trusted providers:

• Lovable Cloud — application hosting, authentication, and managed Postgres database
• Stripe — subscription billing and payment processing (card details are handled by Stripe, not Nemo)
• Lovable AI Gateway — AI model access for translation

Account, subscription, and session data are kept while your account is active. To request deletion of your account and associated data, email support@asknemo.ca from the address on your account.

You can unsubscribe from non-essential emails using the link in any message we send, or by visiting /unsubscribe.

Found a vulnerability or have a security question? Please email support@asknemo.ca with details and steps to reproduce. We aim to respond within one business day.